Even though the library is closed to the public, the library team have been busily working behind closed doors to develop alternative services while complying with health and safety directives. We are now offering Click & Collect to our community.
Patrons can use Click & Collect via any of these 3 methods:
1 – Log in, search the catalogue, and place a Hold directly. Click here to start.
2 – Send an email to us with your request. Please let us know your name, phone number and your pick-up branch. Send your email to: email@example.com
3 – Call us on 9780 5600. We’ll assist you to place holds on specific items. If you’re not sure what you want, we are happy to bundle up a selection based on your area of interest.
Once your items are ready for collection, we’ll contact you to let you know the process for pick up. Please note, Click & Collect is only available via the above 3 methods. Please don’t visit the library unless you have been contacted by staff and invited to collect.
Please let your friends and family know about this service – or encourage them to subscribe to this blog! If they are not already library members, they can join over the phone. We want to ensure that our community continues to have access to knowledge, entertainment, education and inspiration in the coming months.
To enable us to provide this service, we’ve established quarantine zones, where incoming parcels and items returned through the chute are left untouched for 10 days. These are gloves-only areas – our red zones!!
Once the quarantine period is over, items can then be unpacked or checked in by staff. As you can imagine, there is a LOT of hand-washing, surface-disinfecting and glove-changing going on here… and we are keeping our distance from each other!