Multilingual Covid resource available

Migration Council Australia (MCA) has developed a Government-sponsored multilingual app for Australia’s culturally and linguistically diverse communities, to help everyone to stay informed about the impact of Covid-19 and the available support.

The MyAusCovid-19 app allows users to:

  • Browse articles about Covid-19
  • Search for points of interest about Covid-19
  • View short animations with helpful information about specific topics
  • Find useful tips and contacts to support the community during Covid-19

The following languages are already available in the app: English, Vietnamese, Japanese, French, Cantonese, Korean, Italian, Spanish, Mandarin, Punjabi & Greek.

The following languages are being progressively added to the app: Arabic, Indonesian, Persian, Tagalog, Turkish, Burmese, Karen, Russian, Tamil, Urdu, Dari, Khmer, Somali & Thai.

The MyAusCovid-19 app is available from Google Play and the App Store.

Are things back to ‘normal’ at the library?

We are now in our 3rd week since the Margaret River Library re-opened its doors to the public. How time flies!

As State and Federal government directions change, so do we… From this week we were allowed to increase our maximum onsite numbers from 20 to 100 people, and the place is starting to hum again 😊

Some things are going back to ‘normal’ while some things have become the ‘new normal’ – and some things are sort of in-between and likely to change over time!

Here is an update on our current procedures:

  • Click & Collect is still available for patrons who prefer this method of delivery. Come to the back door and ring the bell – staff will bring your items to you.
  • We are also inviting our community to visit again via the front entry and say ‘hello!’ when returning or picking up items.
  • Items on Hold can be collected from within the library – just like you used to be able to do. If your item has a red bookmark, that means you need to check it out to yourself at the SmartServe (we’ll show you how if you’re feeling a bit rusty!)
  • Everybody who enters the building is required to provide contact details so it is really helpful if you have your library card with you.
  • All are reminded to sanitise their hands on entry and maintain social distancing (1.5m) – and please stay home if you are feeling at all unwell.
  • We offered a 3 month loan period during the closure, however since we’ve re-opened, items are currently given a 5 week loan period. If you have items that were given a 3 month loan period and you’ve finished with them, please return them soon because others may be waiting for them. Items that are more than 30 days overdue incur an admin fee, so if you are having difficulty getting in, please call us! 9780 5600
  • We are continuing to offer an ‘over-60s only’ session every Wednesday morning at the Margaret River Library from 10am to 12pm (but everybody is welcome after 12pm!)
  • Click & Collect is available from Augusta Library even though their doors are not yet open, and wifi is available from outside the library. Please click here for the latest information about opening times.

Finally, we want to say a big THANK YOU to our community for your continuing patience, compassion and concern for each other’s welfare. We are indeed ‘all in this together’ and we are grateful to have your support as we continue to deliver our library service. Stay safe and sane!








Tumblebook Library: a fun and educational e-resource for kids

Tumblebook Library is an easy-to-use e-resource to teach and entertain children.

It includes e-books, read along, graphic novels and more.

Have your library card handy and click here to start the fun. There is also an app available for use with mobile devices.

…or click here to browse the full range of library e-resources for our Junior community.

Good news, everyone!

We are very pleased to announce that the Margaret River Library has opened its doors to the community!

These are our opening hours for the time being:

Tuesdays:         10am – 3pm

Wednesdays:   10am – 12pm is for over-60s only

Wednesdays:   12pm – 3pm all are welcome

Thursdays:        10am – 3pm

Fridays:             10am – 3pm

Saturdays:        10am – 3pm

When you visit, please be prepared for the following:

  • Practise social distancing and take note of barriers, signs and floor markings
  • On Wednesdays 10am – 12pm we are only open to those aged over 60 – our more at-risk community members 😊 If you are not over 60, please choose another time to visit.
  • If you are not feeling 100% well – please stay home!

We are continuing our Click & Collect service from both Augusta and Margaret River Libraries. Margaret River Library pick up times are now aligned with the new opening times: Tuesday to Saturday: 10am – 3pm.

Augusta Library pick-up times are Monday and Tuesday 10am -12pm. Wednesdays 2pm – 4pm.

The following services remain available from both the Augusta and Margaret River Libraries:

  • The libraries continue to provide the Click & Collect service, allowing the community access to print materials and DVDs. Find out more about how to use this service here:
  • Wifi is freely available from the library car parks and verandahs. The password is currently: authorevents
  • The after-hours chutes remain open 24/7.
  • E-resources including e-books, e-audiobooks and movie-streaming are freely available to all library members.
  • You can still join the library over the phone!
  • Staff are onsite and ready to assist via phone or email if you have any difficulties or queries with the above services: / 9780 5600




Books for parents

This week, we selected a few special books for parents out there looking for a bit of support, encouragement and inspiration to help you along the most important job of your life!






Click on the image to go straight to the catalogue and place your hold.

Look for these symbols which tell you if the item is also available as an e-book or e-audiobook:

= cloudLibrary      = BorrowBox       = Overdrive!

Click here to find out more about how to use cloudLibrary, BorrowBox and Overdrive.


Getting closer to opening (carefully)!

As many of you are aware, the State Government is permitting libraries to ease some restrictions to public access from 18 May. We are missing you all and very excited to be edging closer towards greater contact with our community.

However, please don’t rush to your library first thing Monday – we’re not quite ready yet!

The changes to Shire Library Services will be incremental. At this point, there are still restrictions on how many people can be within the libraries at once, and what they can do while there. We are also required to continue with the quarantine of items, sanitising of surfaces, and social distancing.

We’re still working on the new processes that will allow us to open while complying with all the new safety requirements. It’s a surprisingly big job! And very important that we get that right before we usher you back into the building.

We’re aiming to open as soon as possible – but please note that only the Margaret River branch will open initially. Due to the small size of the Augusta Library, services there will remain unchanged for now. Your health and safety is our prime consideration, and we thank you for your understanding as we protect our local community.

In the meantime, the following services remain available from both the Augusta and Margaret River Libraries:

  • The libraries continue to provide the Click & Collect service, allowing the community access to print materials and DVDs. Find out more about how to use this service here:
  • Wifi is freely available from the library car parks and verandahs. The password is currently: authorevents.
  • The after-hours chutes remain open 24/7.
  • E-resources including e-books, e-audiobooks and movie-streaming are freely available to all library members.
  • You can still join the library over the phone!
  • Staff are onsite and ready to assist via phone or email if you have any difficulties or queries with the above services: / 9780 5600

Stay tuned – we’ll update this blog as soon as there is news!!

A day at the library

Thank you to our community for your kind messages of support, and also for your patience as we work through the enormous number of Click & Collect requests we are receiving. Please keep requesting – we are very happy to be supporting our community. We don’t want anybody to be stuck at home without entertainment and/or inspiration during these times.

We thought you’d enjoy a peek at what’s happening behind closed doors at the libraries at the moment…

The Click & Collect ‘Takeaway Library’ initiative has been a huge success. Prior to the closure, on an average day the library staff would receive up to 25 requests for items via the catalogue per day, across both branches. In the 2 weeks since we began Click & Collect, staff at Margaret River and Augusta have received over 1,000 requests via the catalogue! And that’s not counting the requests that are coming in via phone calls and emails from people who don’t have internet access or are otherwise unable to place holds themselves. So far, we’ve had over 200 individual pick-up visits to our Click & Collect door – a figure that increases by the hour.

We are desperately missing our wonderful shelving volunteers, who would normally save us several hours of shelving each day, but are not allowed to join us during the closure. They already know how much we appreciate them, but here’s another shout-out: our volunteers are awesome (and we miss you)!

We’re working with fewer staff than usual. Some of our older staff fall into the ‘at risk’ category and are keeping safe at home, while others have taken time off to look after their families.

Those of us who remain are grateful to contribute in a meaningful way to our community. You’ll see us through the windows, and if you’re wondering what we’re up to, here’s a typical day in the life of library staff during the time of Covid closure:

  • Gloves on! Empty the after-hours chute. All returned items are stacked on a table and the date noted. These items are quarantined for 10 days and won’t be touched again until that period is over. Then, gloves discarded and…
  • Time to check in all the items that were returned 10 days ago. This means putting each one through the Sorter, shelving them all (a BIG job, all hands on deck!), and identifying those with Holds. This process takes around 3 hours. Once that’s done, it’s time to…
  • Start retrieving all the items that have been requested overnight. Each item is checked out to the relevant patron, then…
  • We call every patron with items ready to collect. We send an email if we can’t reach you by phone. And while this is happening…
  • Click & Collect pick-ups are happening throughout the day, between 10am and 3pm. Staff are greeting patrons through the window, and placing their items on a table outside for a contact-free service. At the same time…..
  • Other members of the team are answering the phones and giving tutorials on-demand: how to search the catalogue, how to log in and place a hold, how to download an e-audiobook. These are all services we would once have demonstrated in person at the libraries. We’d like to congratulate the many patrons who have left their comfort zones while we teach them how to use the online library resources. However, for some patrons this simply isn’t an option and in those cases we are discussing their needs and placing the requests for them. Then suddenly…
  • The day is over and it’s time to go home – whew!

While patron assistance and Click & Collect take priority over all else, when time permits we are also:

  • Continuing to receive and process new items. This means unpacking, covering, stamping, and adding the record to the catalogue so you can find and request it.
  • Responding to the many emails and queries that continue to come in – and the several-per-day knocks and queries at the windows!
  • Selecting and packing up ‘mystery’ bundles for those who would usually browse the shelves in person and are unsure of what they’d like.
  • And of course, writing up posts like this to keep you all informed about the services that are available to you!

Please let all your friends, family and wider circle know about the library services that are available during the closure.

Stay safe (and sane) and let us know if you need assistance with any library services.








Your TAKEAWAY LIBRARY has arrived – Click & Collect is here at last!

The Margaret River Library will welcome the community back into the library from Tuesday 26 May (click here for the new opening days and hours) – but we will continue to offer Click & Collect to our community.

Patrons can use Click & Collect via any of these 3 methods:

1 – Log in, search the catalogue, and place a Hold directly. Click here to start.

2 – Send an email to us with your request. Please let us know your name, phone number and your pick-up branch. Send your email to:

3 – Call us on 9780 5600. We’ll assist you to place holds on specific items. If you’re not sure what you want, we are happy to bundle up a selection based on your area of interest.

Once your items are ready for collection, we’ll contact you to let you know the process for pick up. Please note, Click & Collect is only available via the above 3 methods.

Please let your friends and family know about this service – or encourage them to subscribe to this blog! If they are not already library members, they can join over the phone. We want to ensure that our community continues to have access to knowledge, entertainment, education and inspiration in the coming months, even if you don’t yet feel comfortable venturing out into public spaces.

To enable us to provide this service, we’ve established quarantine zones, where incoming parcels and items returned through the chute are left untouched for 2 days. These are gloves-only areas – our red zones!!

Once the quarantine period is over, items can then be unpacked or checked in by staff. As you can imagine, there is a LOT of hand-washing, surface-disinfecting and glove-changing going on here… and we are keeping our distance from each other!

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Contact the Libraries

Margaret River Library

Fearn Avenue, Margaret River WA 6285
Phone: (08) 9780 5600