We are working very hard to help as many people as we can, as quickly as we can. In the meantime here are some useful links that might help you.

• MyGov and MyGovID are NOT the same things.
• MyGov is accessed on the internet browser as it is a website where you can access Government Services such as Medicare or ATO.
• MyGovID is used to verify your identity using an app called MyGovID.

Before starting close all open apps to make it easier to switch between MyGovID and ServiceWA during setup.

You only need 2 forms of ID – We recommend Drivers Licence and Medicare. You don’t need to use the scanning option.  You can manually enter the details as they appear on your cards.

• Android users MUST HAVE Chrome set as their default browser – change in settings
• Android phones need to have a version 10 or higher. Apple iPhone needs iOS 14 or higher. (Older versions: you can still have a vaccination certificate saved in your Apple Wallet/MedicareExpress, or printed.)
• Enter your Driver’s Licence details first, Medicare will appear on the list AFTER you add your licence, there is no need to use passports or other ID, only if you don’t have a licence or Medicare.
• If you are stuck in MyGovID and can’t verify ID, uninstall the app and re-install it. This will allow you to start again, then follow the tips above
• If you have locked your MyGovID call the support number on 13 33 92

Watch this easy video https://www.wa.gov.au/government/multi-step-guides/servicewa-app-support/how-get-your-digital-identity

If you are still having trouble, go to https://www.mygovid.gov.au/verifying-your-identity 

Please share this information with your family and friends.

Wednesday 2^nd February, 10am – 11am

This card making session is led by local art teacher, Talliesen. She will guide participants in creating a card, or two if time permits. All materials and instructions are provided. Come along to the Margaret River Library to try something new, meet others, and maybe win a lucky door prize.

Light refreshments will be provided. *Space can be made for support carers if necessary* *We will have a few packs of this activity made up for carers to take away if they are not able to attend on the day*.

BeConnected is offering a series of new courses that you can do from the comfort of your home, and at your own pace.

In this handy new course, they will show you how to take better photos and do things like:

• use photo apps to edit your photos to fix common problems like red-eye
• transfer photos from your device to a hard drive or the cloud
• create gifts using your treasured family photos – just in time for Christmas!

They even have a practice area where you can apply your new editing skills on your computer, laptop, and tablet.

Visit our Lifelong Learning page and browse this and other courses available.

or,

Click here to go directly to BeConnected and start learning. Please remember to select the Margaret River Public Library as your network partner.

If you are interested in face-to-face tutoring contact our Ana on abrawls@amrshire.wa.gov.au to check what is available in the new year.

Are you feeling a bit lost about all the services available online?

Are you confused about how to use MyGov, MyHealth, Medicare, and other agencies?

Maybe you just need to start from the beginning and learn how to link your government services on MyGov?

Or do you want to learn how to access your COVID-19 digital certificate and other information?

If the answer is yes to any of these questions, you are in luck.

Thanks to our partners from Good Things Foundation, we are able to offer a series of one-on-one sessions to guide patrons on the ever-growing services available online. Please note we are able to offer one session per patron.

Contact the Margaret River Library on 9780 5600 or email abrawls@amrshire.wa.gov.au for dates and times available and to book a slot.

The Margaret River Library is an accessible venue.

In a new initiative, Shire of Augusta Margaret River Libraries has partnered with NBN™ Community Ambassador Ashley Merrett to deliver a series of workshops to help improve the digital skills of our community. There are six sessions that will cover a range of topics:

October 22, 10am to 11:30am – NBN 101, understand the role NBN is playing in keeping us connected

November 3, 10 – 11.30am – What is ‘the Cloud’?

November 18, 2 – 3.30pm – Staying safe online – Augusta Library

November 19, 10 – 11.30am – Staying safe online

December 1, 10 – 11.30am – Android or Apple, what is what?

December 17, 10 – 11.30am – Get face-to-face online. How to contact loved ones and friends through video calls

The sessions are free and everyone is welcome, but RSVP is essential. Contact the library on 9780 5600 or email: abrawls@amrshire.wa.gov.au.

We encourage people to bring their own devices to the session, however, it’s not essential. Please let staff know if you don’t have a device when you RSVP. Sessions are at Margaret River Library unless otherwise noted.

Augusta and Margaret River Libraries are easily accessible venues

Want to know more about My Health Record? How does it work, and is it a good choice for you?

The Augusta and Margaret River Libraries, are offering Digital Health Literacy information sessions to:

• Increase people’s knowledge about My Health Record; and
• Enable users to make informed decisions about whether it’s something they would like to access.

Augusta Library
Wed 1 Sep 10am – over 50s
Wed 22 Sept 10am – all welcome

Margaret River Library
Fri 3 Sep 10am – over 50s
Fri 23 Sept 10am – all welcome

Please bring your own device (phone, tablet, laptop). If you don’t have a device but would still like to attend, please let the library know when you book your place.

There will be special sessions for over 50s, at which people will also have the opportunity to enrol in the BeConnected program to further their general digital skills.

Places are limited, and bookings are essential. Contact the library on 9780 5600 for Margaret River Sessions, or 9780 5670 for Augusta Sessions.

After the session stay for a chat and some refreshments.

The Library is an accessible venue.