We’d like to tell you about some important changes happening at the libraries. Please share this information with all your family and friends.
Quarantine and sanitation at the libraries
We are no longer required to quarantine items on return. This means that your Holds will be ready sooner! It’s also especially good news for Augusta patrons – stay tuned because we hope to have exciting news for you soon…
For those who are feeling extra-cautious and want to continue quarantining library items yourself, here are some DIY tips:
- Bring a bag to hold your library items
- Avoid touching your face while browsing
- Pack all items into the bag after checking them out
- Before leaving the library, wash your hands with soap and water and follow up with a pump of sanitiser
- After bringing your library bag home, put it aside and leave it untouched for a couple of days (and wash your hands)
Further steps you can take if you’re feeling vulnerable:
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Feel free to wear gloves and a mask any time you visit the library
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Our Click & Collect service is still available for anybody who is quarantining, feeling at-risk, or otherwise unable to browse the library. In these cases, you can send a friend to collect if necessary.
Patrons are not required to sanitise their hands on entry, however we do provide sanitiser for those who wish to sanitise as they arrive or leave (or both!)
Notifications
From Tuesday 28 July, if you have a Hold ready to collect, you’ll receive an automatically-generated email and/or SMS notice, rather than a phone call. Please ensure that we have your correct contact details in our system so that you don’t miss out on these important notifications!
You should already be receiving Reminder notifications via email and/or SMS now – please check that we have your correct contact details if you have items due and did not receive a Reminder notice.
Click & Collect service
We continue to provide the Click & Collect service during open hours at Margaret River (and during specified times at Augusta) for those who need to use this service. If you’re able to access the catalogue to place your Hold request, please do so. It’s really easy – click here for instructions!
If you’re unable to access the catalogue to request your items, please call us to find out alternative methods: 9780 5600
Feedback from you!
We’d like to take this opportunity to thank our wonderful community for your support, patience and compassion over the past several months. Your regular kind messages helped to keep staff morale high during stressful times. Here is a sample of some of the lovely comments we received, so you can share the smiles:
- You guys are doing a fabulous job during these different times
- Thank you so much for all your work!!
- I’m stoked to be a member of the library! You were super helpful.
- Thank you all for doing an amazing job, we greatly appreciate it.
- Much appreciate the great service you are providing in these trying times.
- Thank you all for your work in finding a way for us to collect books. Greatly appreciated
- I’m so delighted that you’re doing this collect service! Its very kind of you and much appreciated… Very best wishes to you all – Morale Boosters!
- Firstly, thank you to all the wonderful staff for creating the ‘click and collect’ style of library for us all in the community! I’m so grateful! And so excited to pick up new books in the near future!
- Thank you for making this service still available for us all!
- Thank you so much for opening this essential service, my parents have been self isolating for a month and a world without books for my mother is horrifying. I have loaned her some of mine but we have different tastes so she was so relieved to know she could get library books again.
- I know you’ve been told before but am adding my heartfelt thanks for your service. ‘Service’ does not adequately describe the wonderful humanness you bring to us all in terms of lifelong learning, entertainment, enlightenment and sheer joy that reading gifts us. During these times you are also the connection that diminishes mental distress and loneliness. Please know you are all loved for your ‘service’ to us.
- I have been isolating, and not seeing many faces, so to be greeted warmly and to feel genuinely cared about and looked after by the library staff was a real lift to my spirits.
